With VoIP Thailand’s Hosted IVR you can now leave a professional impression with your customers when they call your company.
Hosted IVR – Virtual Receptionist
VoIP Thailand is offering a “Hosted IVR” as a standalone package. In combination with our Bangkok or Thailand DID Numbers you can have your own “phone system in the cloud”. VoIP Thailand’s “Hosted IVR” is designed for small companies that that mainly operate via mobile phones. Callers will be greeted by your “Virtual Receptionist” and the caller can press a number on their phone that matches their inquiry to get in touch with the right contact person.
What is a “Virtual Receptionist” and how does this work?
The Virtual Receptionist is a voice recording played to your customers that usually offers an intuitive menu like “Thank you for calling company xyz .... , ภาษาไทย กรุณา กด 1 for English please press2, followed by "for sales, press 1, for service, press 2," etc.” Once the caller presses a number on their phone that matches their inquiry the call will be forwarded to the mobile phone or landline of the right team member in your company.
Why do I need a Hosted IVR or Virtual Receptionist?
You work in a small team without the need for a real office but it’s important for your business to leave a professional Impression with your customers. If clients call your company Number the Virtual Receptionist is greeting them. This is a great way of leaving a professional first impression with your clients when they are contacting you while you can distribute incoming calls to the right members of your team.
What are the limitations of the “Hosted IVR”?
VoIP Thailand’s “Hosted IVR” package does not allow you to connect any physical extension phones to make outbound calls from your companies phone number.
What’s included in the package?
The package includes the setup and Hosting of your Virtual Receptionist.
What else do I need?
What does it cost?
- Setup fee: Onetime setup fee for your “Hosted IVR” is 2000 THB
- Hosting charges: The monthly IVR hosting charge is 1200THB. If you prepay for one year we offer 20% discount.
- Call forwarding charges: You have to pay to call forwarding charges for incoming calls to your landline or mobile phone.
If you subscribe to a Bangkok DID Number there is a monthly charge of 214 THB including 266 minutes for forwarding calls. Access minutes will be charged 0.75 Satang / minute.
If you subscribe to a Thailand DID Number there is a monthly charge of 535 THB including 500 minutes for forwarding calls. Access minutes will be charged 1 Baht / minute
What do I need to prepare?
Record your IVR message on a computer or mobile phone and send us your recording via email. We will prepare and convert and upload the file for your IVR. Let us know the phone numbers where callers should be forwarded to. If you want to have a professional IVR recording for your IVR you can find more information here
What phone number do I see when receiving inbound calls from customers?
You will see your companies DID phone number calling you. If you save it to your mobile phone book it makes it very easy for you to “Greet your customers with your company name as you know that someone is calling your companies phone number.
What are my other options?
What is the minimum subscription time?
The minimum subscription time is 3 month
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