XCally

Quick Info:

• Enterprise grade Omnichannel Call Center Solution
• for Support, Sales & Marketing Contact Centers
• Social Media Integration such as LINE, Facebook
• API’s for CRM / ERP integration like ZenDesk etc.
• Skill and channel based routing for Voice, Chat etc.
• Call Center Agent satisfaction rating by customer
• Customizable Wallboard
• Power dialer
• Call recording

Compatible with:

• SIP Trunks, E1 / PRI, GSM Gateways
• Xenexx, Plantronics, Jabra Headsets
• most VoIP Phones

Designed for:

• On Premise and Cloud Setup