VoIP Thailand’s Hosted Call Center Solutions are designed to bring enterprise-grade Call Center Solutions to small-to- medium sized businesses. Our XCally Shuttle Contact Center Solution is ideal for companies that require advanced Call Center Features like Hot-Desking, Predictive Dialing, listening in to calls, CRM Integration, agent rating by the customer at the end of each Call just to name a few.
Hosted on our Servers in a Tier 3+ Datacenter in Bangkok and connected securely via VPN and SSL we offer highly secure Call Center Solutions at a fraction of the price of comparable Solutions from other vendors. In combination with our multi WAN failover Firewall our Systems are not only extremely secure and stable but also extremely cost effective.
A clearly structured dashboard for call center agents and supervisors enables intuitive usage and a good overview. Extensive call stats and CDR reporting allow the Supervisor to clearly analyze every call center agent’s performance.
Starting at only 3 agent licenses VoIP Thailand’s Hosted Call Center IP PBX Solutions allow even small Call Centers now to work like big players in the market. Connect a Headset to your computer or make and receive inbound and outbound calls with an IP Phone on the desk.
More key features include:
- Call recording allows you record all incoming and outgoing calls on defined extension phones (10 MB recording space per Agent are included , contact us for additional space)
- Call Detail Record shows all incoming, outgoing and missed calls
- Ring Groups: Assign different departments (like, Presales Consulting, After sales Support etc.)
- Music on hold: When transferring calls of your customer to other extensions or putting them on hold your clients will listen to music ( or your advertisements )
- Message Waiting Light: A light on the IP Phone indicates left voicemail messages
- The Busy Lamp field indicates the status of other agents in the system ( busy, ringing, available) for the Contact Center Supervisor
- Predictive Dialing: Let the phone system dial out itself and assign calls to available agents to increase productivity
- Customer rating for Call Center agents: Let your customer rate the agent from 1 to 5 after the call finished.
- Listening in on calls: Normal Spy, Whisper Spy, Barge Spy
- Call Center Agent wrap up time: Define the wrap up time for you call center agents after each call so they can make notes or escalate next steps before receiving the next call
- Queue Login – Logout: Agents can log in and out of a queue for a coffee brake
- Assign multiple queues to assigned agents: Sales, Support etc.
- Office hours: The phone system can automatically change to voicemail when office hours are defined
- Call Queues: Send incoming calls into a call queue if all lines are engaged
- Hot-desking: If you have staff working in shifts they can work from any desk. They just log in with their extension. If they finish work they log out again and the desk is available for the next worker
- After office hours: Allow customers to leave a voicemail after working hours.
- CRM Integration: Integrate Xendesk, Salesforce, SugarCRM, etc.
- Skills-based agent routing: Agents receive incoming calls according to their skills
To learn more or test VoIP Thailand’s Call Center Solutions yourself contact us via email or phone. We are happy show you a live demo and answer all your questions. After a meeting at our office we will be able to prepare a quotation that is custom tailored to your companies needs
Does this make economic sense for my company?
VoIP Thailand’s Call Center Solutions easily allow you increase your call center agent’s productivity by 50% without the need to hire additional staff.
What other advantages does your Solution offer us?
Built-in reports allow you to get a very clear overview of the performance of each agent. Advanced Supervisor tools like listening in to calls allow you to train your front line agents much more precisely ultimately leaving your customers with a very professional impression of your business.
What does it cost?
Prices start at only 1500 THB per agent per month. Start using our Call Center Solutions with only 3 agents and simply add more workstations when your business grows.
Why choose VoIP Thailand?
If you are planning a new contact center from scratch contact us to arrange a meeting and avoid costly mistakes. We are experienced in planning and implementing turnkey contact center solutions. VoIP Thailand has been implementing hundreds of IP Telephony Solutions for customers all over Thailand since 2006. We are Authorized XCALLY Partner in Thailand.