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XCALLY Motion Call Center PBX

Quick Info:

  • Enterprise grade Omnichannel Call Center Solution
  • for Support, Sales & Marketing Contact Centers
  • Social Media Integration such as LINE, Facebook
  • API’s for CRM / ERP integration like ZenDesk etc.
  • Skill and channel based routing for Voice, Chat etc.
  • Call Center Agent satisfaction rating by customer
  • Customizable Wallboard
  • Power dialer
  • Call recording

Compatible with:

  • SIP Trunks, E1 / PRI, GSM Gateways
  • Xenexx, Plantronics, Jabra Headsets
  • most VoIP Phones

Designed for:

  • On Premise and Cloud Setup
Add to Compare

This Solution is highly customizable. Get in touch with us to discuss your needs.
XCALLY Motion Omnichannel Contact Center

Define your needs

Inbound, Outbound or Blended Call Center with Omnichannel Integration? We help you to find the right Solution for your business to ensure that you get the tools you require.

On Premise or in the Cloud?

XCALLY Motion can be setup on Premise or in the Cloud. We help you to interconnect your contact center via E1 / PRI, SIP Trunks or GSM Gateway to the outside world.

Setup, Support, Maintenance

VoIP Thailand offers customized Setups, Support and Maintenance including full Management of all adds moves and changes so you can focus on what matters most – your business.

XCALLY Motion is

XCALLY is an innovative Omni Channel Call Center solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. The solution is one of the best Contact Center management platform for multi-channel – voice, chat, email, SMS, fax and custom channels (social, video …) – through standard APIs. XCALLY is currently used in over 50 countries, thanks to its ease of installation, setup and use.

MULTICHANNEL

Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!

CONTACT MANAGEMENT

Manage your Customers’ information and keep track of their interactions across multiple Channels!

API OPEN CHANNEL

Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.

AGENT SOFTPHONE

Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.

REALTIME MONITORING

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

ANALYTICS & REPORTING

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.

CUSTOM DASHBOARD

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

AUTOMATIONS & TRIGGERS

Make things automatically happen, according to previously defined timing and actions.

AUTODIALER

Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.

IVR SYSTEM

Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!

TELCO-INDEPENDENT

Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.

INSTALLATION & LICENSING

Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.

Manufacturer

Model

Onsite / Hosted

Hosted, Onsite

Max extensions

Unlimited

Max concurrent calls

Unlimited

Max SIP Trunk registrations

Unlimited

FXO ports (PSTN)

Via sepearate Gateway

FXS ports (Phones)

Via sepearate Gateway

BRI ports (ISDN)

via sepearate Gateway

GSM/3G/4G Gateway

via sepearate Gateway

PRI / E1 port built-in

via sepearate Gateway

Virtual conference bridges

Built-in

Voicemail

Supported

Voicemail2email

Supported

Smart phone integration

Not Available

Call Reporting (CDR)

Included

Fax sending / receiving

Supported

Fax2email

Supported

Call Recording

Virtual Assistant (IVR)

Multi-level IVR

Hot Desking

Supported

Music on Hold

Supported

PMS Integation

Not Available

Call Center features

Full Call Center Solution

Formfactor

N/A

฿3,200.00 for 3 item(s)

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